Our policy on returns, refunds, and exchanges for online and in-store purchases.
Last Updated: 15/05/2026
1.1 Under EU consumer protection law, you have the right to cancel your order and return most items within 14 days of delivery without providing a reason.
1.2 To qualify for a return, the item must be: • Unopened, unused, and in its original packaging • In a resaleable condition
1.3 To request a return, email us at thetradingpostttp@gmail.com with your full name, order number, reason for return, and photographs of the item (if applicable). Do not return items without contacting us first.
1.4 Return shipping costs:
• If we made an error (wrong item, damaged on arrival), we will cover return shipping costs.
• If you are returning due to change of mind, you are responsible for return postage. We recommend using tracked shipping, as we are not liable for returns lost in transit.
1.5 Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 5-10 Business Days.
1.6 Faulty or defective goods will be handled in accordance with the Consumer Rights Act 2022 and applicable Irish/EU consumer protection legislation. You may be entitled to a repair, replacement, or refund.
1.7 Non-Returnable Items The following items cannot be returned or refunded:
• Opened sealed products (e.g. booster boxes, booster packs, elite trainer boxes)
• Single trading cards
• Loose or opened booster packs
• Mystery packs, mystery bags, or mystery boxes
• Gift cards or store credit
• Items that have been used, damaged, or are not in their original packaging
1.8 This does not affect your statutory rights under Irish and EU consumer protection law.
8.1 Orders may be cancelled before they have been dispatched by contacting us at thetradingpostttp@gmail.com.
8.2 Once an order has been dispatched, it cannot be cancelled and must be returned in accordance with Section 1.
Pre-Orders
9.1 Pre-orders are accepted for products that have not yet been released. Release dates provided are estimates based on information from our suppliers and are subject to change.
9.2 Payment is taken at the time of placing a pre-order.
9.3 Pre-orders may be cancelled at any time before dispatch for a full refund.
9.4 In the event of supply constraints or allocation shortages from our distributors, we reserve the right to reduce or cancel pre-order quantities. Affected customers will be notified and refunded in full.
9.5 If your order includes both pre-order and in-stock items, the entire order may be held until all items are available unless you request separate shipments.